Getting started

All users of NeenahLacrosse.com must create a new account. The following tips will help ensure you are able to easily get started!

1. Click "Sign Up" that will show at the top left of the site over your organization's logo.
2. Enter the email address and password you'd like to set up for your account.
3. A verification email will be sent to the email you enter to activate the Crossbar account.
4. Check your inbox
5. Verify your account by clicking the link in the email. If you don't receive an email within a few minutes, please make sure you entered the correct email address and check your spam folder(s).
6. Once you have verified the account, you'll be able to enter your name and phone number to complete your account set up.
7. A "Complete Profile" screen will display
8. Enter your information, not your players!

After you complete your account setup, you'll be prompted to add a Participant/Player to you account.

If you need to add another participant to your account at any time, you can follow these steps:

• 1. Log into your Account and choose "Account"
• 2. On the Participants tab of your Account menu, select "Add Participant"
• 3. Select Add Participant
• 4. Complete Player Profile (name, birthdate)

Your Account Menu

When logged into your Account on your organization's website, you'll see the following options when you choose "Account."

Participants: Allows you to add participants (players) that will be associated with the account, as well as edit details for those participants.

Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.

Volunteer: Here you can sign up for volunteer events your organization has added, if they exist.

Billing: The Billing section of your Account allows you to view your balances/payments and update your payment methods on file.

Settings: Here you can update your account name, phone number, email address and password.

Notifications: Sets email notifications for games and practices. Ensure you have these selected to receive all communications from your organization.The practice and game schedules for players are shown on the Family Calendar.

If you are not receiving emails, the following steps will ensure your notifications and email settings are configured correctly to resolve the issue:

1. Make sure your profile settings are set to receive emails from your organization.
2. If your organization has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have neenahlacrosseclub@gmail.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.